Thursday, January 28, 2016

This Apple iPhone Fell Far From the Tree

Dear Tim Cook, CEO of Apple,

A funny thing happened yesterday. Oh wait, it wasn't that funny. 

My iPhone 6 is about 1.5 years old now. It recently started doing weird stuff -- mainly not staying charged during the day so I had to carry around my charger with me everywhere I went. Kind of a pain, but hey I dealt with it. Then the new iOS came out. I tried repeatedly to download it and nothing. Wouldn't work. I deleted apps -- sorry Facebook and LinkedIn. To no avail. 

Yesterday I tried again, this time tethering my phone to my Mac (yes I also own a Mac and Apple stock -- like 2 shares).  Then it got weird. I started getting an error message, error 53. Here is a very interesting article about error 53 entitled Error 53 will kill your iPhone and no one knows what it is. Thank you Mike Wehner from The Daily Dot because you are absolutely correct. No one can explain it or repair it and your iPhone just dies. The only difference between Mike's story and mine is that my iPhone was out of warranty, and Apple will not replace a phone out of warranty EVEN if I had nothing to do with causing the error. I didn't drop the phone, I didn't submerge the phone in liquid and I didn't replace any part of the phone. It just died. But it was my fault. 

I went to the Apple store. Nope, can't help. I contacted Apple chat support. Super cheery support guy named Chris told me, "I do want to point out the price for repair listed, is the price you'd pay to have the phone completely replaced, if they are able to repair it the price will be less." (This is a run-on sentence by the way Chris. I'm a writer. I know.)

My reply, "I see."

Chris' reply, "I just know that price scares a lot of people, wanted to make sure I pointed that out for you." (There are other grammar problems here, but at this point I'm more concerned about the CONTENT of what you're saying Chris.)

You see Chris, I don't think the price "scares" people. I think it enrages them. Because I work for myself as a freelance writer, I need my phone. I don't have a "work" phone. My work phone is my cell phone.

Like a lemming to the sea, I went to AT&T to trade in my phone, but they can't give me a new phone until I pay off the remainder due on my dead iPhone 6 with error 53. A mere $243 later + $40 something in tax for my new iPhone 6 that I'll be paying off for 30 months, and I'm back in business with another iPhone 6. 

Here's the funny part, Mr. Cook. (Aside from the part where I actually bought another Apple phone.) The only thing I can relate this to is the time I bought my first couch as a 20-something. I didn't have $1,000 in cash so I signed up to pay off the couch interest-free for 1 year. I loved that couch in my crappy Raleigh apartment. Until about 2 months into couch ownership, I came home one day to find my bulldog/boxer/mutt had eaten the stuffing out of my new couch. Just destroyed it. Couch stuffing was everywhere. So I had to throw it out. And continue to pay for it as it languished in a landfill somewhere. 

I can't even donate the phone, as I normally would, because no one can get in the phone to wipe my personal info. So I'm going to mail my error 53 lemon of an iPhone to you Mr. Cook. You sort it out. Now it's your $300 paperweight. 

No comments:

Post a Comment